Communication Skills

Communication Skills
Communication Skills

Communication Skills, types of communication skills, barriers of communication, verbal or non verbal communication, 7 c of communication

Barriers of Communication

1- Conventions of Meaning

2- Difference in perceptions of  Reality

3- Difference in Values, Attitudes and Opinions


1-  Conventions of Meaning

In order to carry out business transactions successfully business messages should be conveyed rightly and meaningfully.

The process demands harmony between the sender and  receiver.

When the sender and receiver perceive  different meanings to the same words miscommunication occurs.

2- Difference in perceptions of  Reality

1- Abstracting:

Abstracting means focusing on some details and omitting others.

2- Inferring:

Inferring means reaching conclusions on the basis of assumptions or available evidence.

3- Evaluating:

It means what details should he include or exclude.

3- Difference in Values, Attitudes and Opinions

Effectiveness of communications mainly depends on the values attitudes, options and emotions of the communicators.

Incorrect or inadequate can never serve the purpose of communication.


Verbal or Non Verbal Communication

Verbal Communication:

Communication with the use of words is called verbal communication.

Skill:

  • Think before you speak.
  • Be clear.
  • Don't talk too much.
  • Be your authentic self.
  • Practice humility

Non Verbal Communication:

Communication without the use of words is called non verbal communication.

for Example:

  • Appearance and Surrounding
  • Body Language
  • Silence, time and space

Kinds of Communication

1- Internal Communication

Internal Communication means the exchange of  ideas, message, proposal, options and information within the organization.

For Example:

Between the structural set-up of a business concern.

Types:

Upward [With the Offices]

              [Junior to Senior]

Downward [With the employees]

                   [Senior  to Junior]

Horizontal [Employees to employees]


2- External Communication

External Communication means sending messages to person outside the company. It establishes a link between the organization and the customers, vendors, distributes, competitors, investors, journalist, government and community.


7 C's of Communication

Completeness
Conciseness
Consideration
Concreteness
Clarity
Courtesy
Correctness

Completeness

A message must be complete in every respect
A complete message contains all the facts the reader or listener need.

Conciseness

A letter must be as simple and brief as possible.
It should neither be too much long that the reader loose the main idea nor too much short that he would 
not clear it's object.
Use single instead of phrases whenever possible without change in the meaning.

Consideration

A successful letter naturally concentrates on the reader interests and take into account his problems and convenience. Consideration comes from courtesy.
The writer should focus on "you" instead of  "I" and  "we".
The writer should emphasize the positive and pleasant facts

Concreteness

It means giving the fullest possible information consisting of facts and figures, correlated information, suggestions, and the experimental results.

Clarity

Clarity  can be attained through a clear idea of what we want to say.
Do not use technical terms and business jargons when you communicate with a person who is not acquainted with the terminology.
The passive voice is often confusing because of twisted order of action.

Courtesy

Commercial corresponding demands courtesy.
Courtesy  costs nothing.
Courteous letters win friends, enroll new customers, and retain old ones.

Correctness

First  means accuracy of contents, format, language and expression.
The letter must be free from mistakes, errors of punctuation, misspelling, grammatical incorrectness.
The errors of signal digit in a figure or word may change the whole situation.


Thanks for your time

Regard: Sab Sekho
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